Updated May 2018
This is the privacy statement for the Acron Group of companies. Please read it carefully. You should only use this site and complete any website forms if you agree to our use of information about you in accordance with this privacy statement.
We’re committed to protecting you and your family’s personal data and information. This policy applies to any personal information or “personal data” that we collect from you. It covers how we:
Please read this policy carefully. By using any of our websites, and any services we offer via our websites, you are agreeing to the processing of your data as set out below.
The Acron Group includes the following companies and their websites:
In this policy, “we” refers to all of the above.
We are committed to safeguarding your personal information and we comply with all data protection laws including:
Personal data may be collected on a variety of occasions, including when:
We collect your personal data for the purposes of:
In order to provide you with services we have to share your personal data with internal and external recipients subject to the following conditions:
With service providers and partners: your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, for example
Sometimes we will require you to provide further personal information. This may be if you are purchasing or thinking about purchasing developments and/or new homes and/or if you booking/staying at our hotel rooms and/or booking /eating at our restaurants from us, or if you ask us to contact you with properties/developments/hotel rooms/restaurants that may be of interest to you. Whenever we do this, we will tell you why we are collecting this information and how we will use it.
Our social media pages, such as Twitter and Facebook, are monitored by our digital marketing team. They pass any customer queries, questions or complaints onto the most appropriate person in our team, so that we can respond accordingly.
If you contact us online, we may monitor the type of device used by you. This may include specific identification, such as your IP address.
Our hotels and restaurants use CCTV to make sure we provide a safe and secure environment for all visitors and guests to our premises and to ensure the protection of our employees and property.
We may also record calls for training, monitoring and quality purposes to and from our sales phones and customer service lines.
Your information will be kept private and confidential, except where we are obliged/permitted to share it with third parties by law (e.g. Government bodies, law enforcement agencies and similar).
We will retain your information within our group of companies, except:
If you do you enter into a contract with us, we will set out, as comprehensively as possible, the purposes for which we may use your personal information in order to fulfil our contract with you and address any issues relating to our performance.
Acron Group of Hotels takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.).
When you submit credit card data when making a reservation, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction.
Whilst not sharing your personal information, we may use suitable and accredited third-party organizations specifically for the purpose of destroying or deleting any personal data.
If you are under the age of 18, you should obtain your parents’ or guardians’ permission before you contact us. It is unlikely that we will be in a position to provide you with any information which may assist you, or be relevant to you, until you reach the age of 18 – this is simply because of the nature of the legal obligations you will enter into when purchasing a property or booking / staying in a hotel room.
This is dependent upon its purpose, or the amount of time set out in the contract you enter into with us.
It is your right to request the deletion of your personal data from our records, except (as explained above) if it is necessary for us to perform our legal obligations or contractual obligations to you or another third party.
You have the right to ask us to rectify any personal data we hold about you which is inaccurate or incomplete.
A request for the deletion or correction of personal data should be addressed to the Data Protection Manager at Acron Group at our registered office, or by email to firstname.lastname@example.org
Please note that while we always strive to comply with any requests you make, we cannot guarantee to action any request for the deletion or rectification of your personal data if it is not made using the method outlined above.
Within reason, we will aim to make anonymous and/or delete any of the personal data which we hold in relation to you. It is in the nature of digital or computer records that we cannot guarantee that every trace or record of your personal data will be removed, but we will delete it as far as it is reasonably possible for us to do so.
You have the right to request a copy of any personal information we hold about you and to have any inaccuracies corrected.
We may require you to prove your identity (with two documents of approved identification) before searching our records. At the present time, the information will be provided to you within 40 working days of whichever of the following comes last:
The following are examples of the type of identification that we can accept in order to process your information request:
Please note, if we have previously established your identity and it matches the information you provide, this may be sufficient for the purposes of actioning your request. If you have not previously provided us with identification, then we may require you to provide copy documentation of the examples listed above in order to process your request.
So that we avoid any delays to your application, please address any questions concerning our privacy and cookies policy to the Data Protection Manager at the registered office of Acron Group set out below or using the email address provided in this policy.
Depending upon your location, different privacy rules may apply as a matter of law. Our privacy rules are presently harmonized with that of the EU, but you should note that any personal information that we use or process is done so in accordance with the law applicable in India, as appropriate.
A cookie contains a small amount of data and (typically) a unique identifier. When you access any of our websites or platforms (or those of third-party providers) a cookie will be sent to your device. The cookie records information about your online preferences and therefore allows us to tailor our websites and any contact with you to your specific interests.
The information we obtain by monitoring all visits to our websites enables us to improve, through anonymous analysis, our services to our customers and visitors.
Your web browser may also provide us with information concerning your device, such as an IP address or details about the browser you are using. For example, if you are looking at a specific location or property, we may use your location to ensure that any web pages or communications are tailored to you.
The installation of certain cookies is subject to your consent. Also, when you first visit the Acron Group websites, you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.
This process is supported by means of an information banner on the home page of the Acron Group websites, which informs you that by continuing to browse, you are agreeing to the installation of cookies that require consent on your device.
You can change your mind at any time using the various methods described below.
Please note, you are able to change your cookies settings to control access to any device you are using.
Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.
You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).
Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:
Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.
If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.
However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on Acron Group websites will not be accessible, and we cannot be held responsible in this case.
We cannot control any information concerning websites other than those operated by us. You must refer to those websites for their terms and conditions and privacy policies.
We occasionally release mobile applications to complement specific developments. Use of these mobile applications is set out in the terms and conditions, which you will need to accept in order to load and access the app on your device.
We may make changes and update our privacy and cookies policy from time to time and in accordance with updated legislation. Any such changes will be shown here as part of our privacy and cookies policy and will apply from the date that they are published. We are unable to contact you directly to inform you of these changes, other than in response to a specific request made to our Data Protection Manager as referred to above.
Any contact you wish to make with us concerning this policy or how it works in practice should be directed to the Data Protection Manager. Please either write using the email address provided, or via post to our registered office:
Acron Hospitality Pvt. Ltd.
712 A, Embassy Centre,
Mumbai - 400021
Acron Group May 2018